Privacy Policy Statement

This privacy policy explains how Velosentia collects, uses, and safeguards your personal information when you interact with our site in Australia.

Information We Collect

We only gather personal data needed to respond to your requests, improve the website, or fulfil a service.

• Contact details (such as name, email address, and phone number) you supply through our forms.
• Technical information about your device, browser, IP address, and site usage.
• Cookies or similar technology to track site preferences and page performance.
• Any communications you send us, including support or service requests.

How We Use Your Information

We act ethically and use your data only as described here to provide services and improve user experience.

• To respond to inquiries and supply relevant information about our services.
• To personalise and optimise your web experience on our site.
• For analytics and site improvement, using data in aggregated, anonymous form.
• To comply with Australian laws and legal obligations relevant to our business.

Legal Basis for Processing

We process personal data under Australian law and as required for our stated business purposes.

Your data may be processed with your consent, for contract fulfilment, or where legally required. We protect all information as described here and never sell or misuse your details.

Sharing Your Data

We never sell your personal data and take care when sharing it with trusted third parties.

• With service providers who assist with website operations, as required for support, hosting, or analytics.
• With legal, regulatory, or security authorities as required by law.
• With partners acting on our instructions under suitable contractual confidentiality safeguards.

Data Security

Your data is safeguarded by technical and organisational measures suitable for our industry. Access is limited to those who need it and processes are reviewed regularly. While we strive for the highest standards, no security system is infallible.

Your Rights

You control how we use your data. Contact us any time to access, correct, or erase your information.

• Request access to, or corrections of, your personal data we hold.
• Ask us to remove your data, where not required for legal or contractual reasons.
• Restrict or object to certain processing of your personal information.
• Obtain details about how your data is processed or request a copy of it.

Cookies Policy

Cookies are used to personalise content and analyse website traffic. See our dedicated Cookie Policy for details or management options.

Read Cookie Policy Read Cookie Policy

Contact Details

To exercise your rights or if you have questions about this policy, get in touch using the details below.

Changes to This Policy

Any updates to this policy will appear here with a new date. Your continued site use means you accept any changes.